WA-Richland

The Loan Factory team (Mahi and Max) were really helpful in putting together all of the documentation and approvals for my loan. They were quick to respond and always available when I needed it. I was able to secure a competitive market rate with their help. Highly recommend working with the Loan Factory.

Bao (Loan Officer) and Sophie (Loan Processor) helped me through my loan application and closing process. Although the process wasn’t perfect or smooth from start to finish due to various factors, their customer service stood out. They were always responsive, took the time to answer my questions, kept me informed about documents, and followed up with me after closing. While no loan process is perfect, I appreciated their professionalism, communication and genuine willingness to help. Thanks Bao and Sophie.

We worked with Dennis from Loan Factory and had a great experience from start to finish. Dennis talked us through our options, answered all of our questions, and secured a no cost refinancing loan. The process was very quick and Dennis walked us through each step. We will definitely go to Dennis at Loan Factory next time we need a home loan.

Loan Factory was very helpful and got us through the process painlessly.

Working with Thanh and Nami was awesome. They jumped on the deal and got it wrapped up fast—like, really fast. Super dedicated and always there even on the weekend, to answer my (many) questions without making me feel like I was asking too much. It’s not every day you come across someone this reliable and easy to work with. Honestly, they made the whole process a breeze.

Great people at all times .